For 30 days from the date of purchase, we cover:

  • Gift cards that are not active
  • Gift cards with an inaccurate balance
  • Gift cards delivered as a different brand than ordered
  • Gift cards not received within 30 days from the date of purchase

The GiftPay guarantee does not cover:

  • Requests received outside of 30 days.
  • Buyer’s remorse or change of mind
  • Misinterpretation of gift card delivery method or timing of delivery
  • Misinterpretation of how a particular gift card is redeemed
  • Neglecting to apply a promotional code before a purchase
  • Cards lost or misplaced by the buyer
  • Gift cards that are no longer honored when a retailer goes out of business or files for bankruptcy
  • The 30 Money-Back Guarantee covers the purchase price of the gift card, not any savings or discount the buyer received.