For 30 days from the date of purchase, we cover:
- Gift cards that are not active
- Gift cards with an inaccurate balance
- Gift cards delivered as a different brand than ordered
- Gift cards not received within 30 days from the date of purchase
The GiftPay guarantee does not cover:
- Requests received outside of 30 days.
- Buyer’s remorse or change of mind
- Misinterpretation of gift card delivery method or timing of delivery
- Misinterpretation of how a particular gift card is redeemed
- Neglecting to apply a promotional code before a purchase
- Cards lost or misplaced by the buyer
- Gift cards that are no longer honored when a retailer goes out of business or files for bankruptcy
- The 30 Money-Back Guarantee covers the purchase price of the gift card, not any savings or discount the buyer received.